Last Updated: 14/03/2025
Welcome to AsiliBlooms (“we,” “our,” or “us”). By accessing or purchasing from our website, you agree to these Terms and Conditions. Please read them carefully.
1. Orders and Payments
- All orders must be paid in full before processing.
- We accept major credit/debit cards, mobile payments, and other listed payment options at checkout.
- Prices are subject to change without notice.
2. Delivery & Shipping
- We offer delivery services within our specified regions. Delivery times are estimates and may vary due to unforeseen circumstances.
- Customers must provide accurate delivery details. We are not responsible for delays or failed deliveries due to incorrect information.
3. No Refund Policy
- Due to the perishable nature of our products, we do not accept refunds or returns once an order has been processed and delivered.
- If there is an issue with your order (damaged items, incorrect items), please get in touch with us within 24 hours of delivery with photographic evidence, and we will work toward a suitable resolution.
4. Cancellations & Modifications
- Orders can only be modified or canceled within 1 hour of placement. After this period, orders are final.
- Custom and special orders cannot be canceled once confirmed.
5. Product Availability & Substitutions
- Flowers and gifts are subject to seasonal availability. If an item is unavailable, we may substitute it with a product of equal or greater value.
- We ensure product images accurately represent the final product, but variations may occur.
6. Liability & Disputes
- We are not responsible for any allergic reactions caused by flowers, chocolates, or other products.
- Any disputes must be raised within 1 day of order receipt.
- By using our website, you agree to resolve any disputes through amicable discussion before legal action.
7. Changes to Terms
- We may update these terms at any time. Continued use of our services implies acceptance of any changes.
If you have any questions, contact us at hello@asiliblooms.com.