ORDER & DELIVERY
We are currently located in Nairobi, Kenya.
Yes, we deliver across Kenya! Orders outside Nairobi may take additional time, and shipping fees apply based on location.
Orders take 1-3 business days to process, depending on customization and volume. Urgent same-day or next-day orders are available for select items.
Yes! We offer recurring orders for corporate clients and individuals who want regular gift deliveries. Reach out to us to set up a schedule that works for you.
Absolutely! We offer fully customizable gift boxes. You can mix and match items or request personalized touches such as name engraving or message cards.
Yes, same-day delivery is available for select pre-packaged gifts and fresh flower bouquets within Nairobi. Orders must be placed before 4PM, Monday- Friday for eligibility.
Yes! We provide custom-branded corporate gift boxes for companies, employee appreciation, and client gifts. Bulk discounts are available.
Yes! All our gifts come beautifully packaged, and we offer a complimentary message card with every order.
Once your order is confirmed, you will receive an update with tracking details via SMS or email.
Yes, occasionally we offer free shipping for orders over a certain amount.
We have our in-house delivery service and the cost is calculated based on the location of delivery.
Due to the nature of our products, we do not accept returns. However, if there is any issue with your order, please contact us immediately, and we will resolve it.
If you would prefer to pick up your order from our store, kindly contact us to have it scheduled.
PAYMENT
Payment validates your order. For bulk or corporate orders, we accept installment payments, with at least 50% required upfront and the balance before delivery.
You payment is securely handled through our service provider systems. However, you can also decide to make payments directly from your M-Pesa.
It could be due to insufficient funds, incorrect card detail or because we do not accept the card presented at checkout.
Depending on the payment method, there may be additional processing fees.
We accept M-Pesa, and card payments.
Occasionally we do offer discounts on select orders. Discounts are applied during checkout.